Home Federal asks you to update your online and phone banking passwords for best practices.
March 15, 2013
For those of you who have recently logged in to Online Banking and/or our automated phone banking, you will notice that you are being prompted to update your password. Nationwide, fraud occurrences are increasing and therefore Home Federal has implemented best practices from federal guidelines to assure our customer’s safety and security is held to high standards.
The new requirement for establishing your online banking password is as follows: 8 – 16 characters long - at least one upper case letter - at least one lower case letter - at least one number
Once this new password is established, it will also become your mobile banking password.
If you are a phone banking customer, you may be prompted upon log in to select a new Telebank PIN during the call (with the exception if you have previously updated an online banking password). Callers will be prompted to select a new PIN after logging in with your existing PIN number. After entering your new PIN number and pressing the # key, the system will then read your new PIN number back to you, and ask you to confirm by pressing 1.
We appreciate your patience in adjusting to these changes. Please know we have your account security in our best interest. Should you have any questions or need assistance resetting your passwords, please call our In-Touch Banking Center at 605-336-2470 or 800-244-2149, Monday – Friday 7:30 am – 7:00 pm; Saturday 9:00 am – 2:00 pm.
Home Federal offers Personal Banking, Business Banking, Ag Lending , Home Loans, Trust and Asset Management, and Investments. With so much to offer, learn what Home Federal can do for you.